EXTRACT FROM THE TERMS AND CONDITIONS
ARTICLE 7 — STRICT CONDITIONS FOR RETURNS AND REFUNDS (CREDIT CREDIT)
7.1. No automatic return: No merchandise returns will be accepted without the prior, written and explicit agreement of SAS HOPSTORE.
7.2. Conditions for accepting returns:
The original bag must be strictly sealed, intact, unpunctured, undamaged, unrepackaged and have not been subjected to any attempt at use.
The product must never have been frozen or stored under inappropriate conditions.
The return request must be formalized in writing within a maximum of 14 days after delivery.
7.3. Repatriation costs: All return, transport and insurance costs for the returned product are the sole and full responsibility of the Customer .
7.4. The only form of compensation: a credit note.
No refunds in cash, bank transfer or credit card will be issued.
If the return is accepted by our services, compensation will be made exclusively in the form of a commercial credit note .
This credit note will be issued within one (1) week of physical receipt and satisfactory quality control of the product in our warehouse.
The credit note will be valid for one (1) year from its date of issue on the entire HOPSTORE catalogue.
